Make your public resource pages easier to use before people need them under stress
I review the public pages people rely on when they are trying to find help, understand what to do next, or support someone else. The goal is simple. A person should be able to find the right next step quickly, safely, on a phone, without being asked to share more personal information than necessary.
- Live proof point
- Privacy-first
- Mobile-first
- English/Spanish-ready
Built from live public-resource work by TJ. Read about the founder and proof behind this model.
Who this is for
Community-serving organizations
Resource pages, contact paths, volunteer pages.
Groups supporting people under stress
Housing, food, legal, health, immigration, crisis support.
Civic and public-interest projects
Civic information pages, bilingual routes, public records, community guides.
Start with one page, not a rebuild
Most organizations do not need to start with a rebuild.
One page is enough to start: a resource page, contact page, volunteer page, crisis page, housing page, immigration support page, or civic information page.
Two ways to start
Public Page Snapshot
Standard rate: $950
Community rate: starts at $750 when budget is limited
Best for: one page or one short user flow.
You receive
- Page grade
- Top risks
- Top 10 fixes
- Privacy notes
- Mobile and readability notes
- Short memo
- Optional 30-minute call
Typical delivery: 5 to 7 business days after scope is confirmed.
Resource Readiness Audit
Starts at $2,750 depending on scope
Best for: 3 to 6 public pages or one full public resource section.
You receive
- Readiness grade
- Executive summary
- Page-specific findings
- Privacy review
- Mobile and accessibility observations
- Bilingual review when relevant
- Trust and source review
- 30-day and 90-day roadmap
Typical delivery: 2 to 3 weeks after scope is confirmed.
Not sure which one fits? Start with one page. I will tell you whether a Snapshot, a broader Audit, or no paid project makes sense before any work begins.
What I look for
First-step clarity
Can someone understand what to do in under 30 seconds?
Signals
- Purpose
- Next step
- Urgent path
Resource routing
Are help paths organized around what people actually need?
Signals
- Topic routing
- Backup options
- Internal links
Privacy and safe contact
Does the page avoid asking for more information than it needs?
Signals
- Forms
- External links
- Sensitive-data warnings
Mobile and accessibility
Can the page be used on a phone under stress?
Signals
- Headings
- Tap targets
- Focus behavior
Language access
Do translated pages preserve the same action order and warnings?
Signals
- Route pairing
- Translated buttons
- Longer Spanish text
Trust and maintenance
Can people tell whether information is current and credible?
Signals
- Source links
- Review dates
- Correction path
Example findings
First step buried
Fix: Add a start-here summary before long program details.
Sensitive contact path
Fix: Add privacy guidance and separate urgent help from general contact.
Spanish warning drift
Fix: Restore the same action order, warnings, and CTA meaning.
External intake uncertainty
Fix: Add a short privacy note before sending people to outside forms.
Mobile scanability problem
Fix: Restructure headings, CTAs, and long sections for phone use.
After the audit
Memo only
Some organizations only need the findings.
Implementation sprint
Follow-up work can address start-here summaries, page structure, privacy notes, plain-language cleanup, bilingual parity, or contact and volunteer flow cleanup.
Maintenance support
Ongoing support can include resource verification, seasonal updates, small edits, and monthly review.
Implementation is scoped after the Snapshot or Audit. I do not recommend a build until routing, privacy boundaries, and maintenance needs are clear.
Why this work exists
Rapid Mutual Aid MN is the privacy-first resource routing proof point: a public place to route people to help without asking them to share private details.
Meet Your Reps is the civic information proof point: it helps residents find sourced public records and understand who represents them. Both shaped the same standard. Public information should be easy to find, clearly sourced, privacy-conscious, mobile-readable, and safe to use.
What this is not
Not included
- CRM build
- Public intake database
- Legal advice
- Partisan campaign work
Never part of this
- Live incident tracker
- Surveillance or reporting system
- Analytics-heavy marketing funnel
- System for collecting sensitive public details
The goal is to route people to trusted next steps, not collect private information from them.
Good fit
This is a good fit when your organization has public resource, contact, volunteer, civic, crisis, or language-access pages that need to be clearer and safer.
What happens after you write
- Send your organization name, website, and one public page you are concerned about.
- I reply with whether a Public Page Snapshot, Resource Readiness Audit, or no paid project makes the most sense.
- If there is a fit, I send scope, price, timeline, and next steps before any work begins.
Do not send private client, case, family, immigration, health, or community-member details.
Start with one public page
Send your organization name, website, and one public page you are concerned about. I will reply with a practical recommendation on whether a Snapshot, a broader Audit, or no paid project makes sense right now.
Send
- Organization name
- Website
- One public page you are concerned about
- Whether timing is urgent or exploratory
Do not send
- Private client details
- Immigration status
- Case numbers
- Medical details
- Family information
- Addresses
- Private documents or screenshots
No form. No tracking. Just email. Share only the minimum needed.
Or use the contact page if you prefer.